The Session
(presented at the annual HDI conference 2007, Las Vegas, US)
Hear first hand how one of the leading strategy consulting fi rms developed and implemented a service catalogue for its internal IT organization. This practitioner presentation translates theory into a real-world example. Experience the advantages and benefi ts a service catalogue has to offer. Hear about the project structure and all the steps in the process. Discuss how to overcome the challenges along the way. Understand the catalogue structure.
Materials
Printouts (388KB)
Audio (26.5MB)
Conference brochure (3.7MB)
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