The Session
(presented at the annual HDI conference 2005, Las Vegas, US)
Discover how a global service corporation with 60 locally-focused on-site help desks transformed its IT into a global service organization. Experience how a three-tier IT service organization can help to improve IT service quality and competitiveness, boost efficiency, and allow for greater flexibility and pro-active management. Prepare for the obstacles you will encounter when you plan and implement such a drastic change, and how can you do it in an evolutionary approach.
Materials
Printouts (280KB)
Audio (30.8MB)
Conference brochure (1.8MB)
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